Quality management system
We
make intensive efforts to have our services meet the requirements of our
customers. Unobjectionable processing in relation to contents and on time
delivery are essential items to influence customer satisfaction positively.
To support these efforts, we have operated a certified quality management
system since 1996. Its effectiveness is continually subjected to internal
and external controls and it is constantly developed.
The QM manual containing process descriptions, operating procedures and
check lists is available in its entirety to every staff member in electronic
form through our company intranet.
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Certifying
institution: Swiss
TS Contract No.: 95 QZ 349b |